Delivery

Norde Floors delivers flooring to most areas across Ireland and Northern Ireland. Customers may also choose to collect their order from our warehouse by arranging a collection time in advance.

Delivery may be carried out by our own transport or by selected delivery partners, depending on the order and delivery location. Delivery costs and conditions are always confirmed before the order is finalised.

Goods are delivered as close as possible to the customer’s specified entrance, subject to safe access and delivery conditions.

Free Delivery

Orders over €3,000 may qualify for free standard delivery to most areas across Ireland and Northern Ireland.

Final delivery conditions are confirmed before the order is finalised, taking into account the delivery location and access to the property.

For smaller orders, or deliveries to remote or difficult-to-access areas, the delivery charge is calculated individually and confirmed before the order is finalised.

Free standard delivery includes delivery to the agreed delivery point. Bringing goods inside, carrying goods upstairs, or any other additional services are not included and may be charged separately.

What Is Not Included in Standard Delivery

Standard delivery means that the goods are delivered to the agreed delivery point and handed over to the customer or an authorised person.

Standard delivery does not include:

• unpacking the goods;

• collecting or removing packaging materials;

• leaving goods without a recipient’s signature;

• carrying goods inside a house or apartment;

• carrying goods to upper floors.

Please make sure that someone is available at the delivery address to receive the goods, sign for the delivery, and arrange safe handling and storage afterwards.

Additional Carry-In Service

If you would like the goods to be carried inside, this must be arranged with us in advance.

A carry-in service may be available for ground-floor areas only and may be subject to an additional charge. This service is provided only where it can be carried out safely.

Norde Floors reserves the right to refuse the carry-in service if the delivery conditions are not suitable or safe.

Access to the Delivery Address

The customer is responsible for ensuring that there is suitable and safe access to the delivery address.

If you know that access to your address may be difficult, please inform us before delivery. This allows us to assess the situation in advance and agree on the most suitable delivery arrangement.

Checking Your Order on Delivery

When receiving your order, it is very important to check that the goods are correct, complete, and free from visible damage.

If you notice any damage, missing items, or incorrect products at the time of delivery, please:

• accept the delivery;

• clearly note the damage or issue on the delivery document;

• take photos of the damage where possible;

• contact us immediately by email: norde.interior@gmail.com

If you are unable to check all goods fully at the time of delivery, please do so as soon as possible, but no later than 24 hours after receiving the goods, and inform us immediately of any damage or issues.

If the delivery is signed for without any notes, the goods will be considered to have been delivered in good external condition. For this reason, we recommend checking the packaging carefully before signing and noting any concerns on the delivery document where necessary.

Delayed Delivery

We aim to deliver orders at the agreed time. However, delivery dates may change due to circumstances outside our full control.

We recommend not arranging flooring installation until the goods have been delivered, checked, and confirmed as suitable for installation.

If delivery cannot take place on the agreed day, we will contact you to arrange another suitable delivery time.

Returns

Returns are accepted only under the conditions set out below. Before returning any goods, customers must contact us by email at norde.interior@gmail.com and obtain return instructions.

Returned goods must be:

• unused;

• not installed;

• in the original, unopened, and undamaged packaging;

• clean, dry, and suitable for resale;

• returned together with proof of purchase.

We cannot accept returns of goods that have been opened, used, damaged, installed, stored incorrectly, or are not in their original packaging.

Returning Leftover Flooring

Unused leftover flooring may be returned if it does not exceed 10% of the total flooring purchased.

These goods must be unopened, unused, in their original sealed packaging, and in perfect condition. As returned goods are placed back into our stock, we can only accept items that are suitable for resale.

Return Timeframe

If the goods were purchased online or remotely, you must inform us that you wish to return them within 14 days from the date you received them.

Returned goods must reach our specified warehouse no later than 30 days from the date they were delivered to you, unless otherwise agreed in writing.

A copy of the proof of purchase and your contact details must be included with the returned goods.

Returning Goods to the Warehouse

The customer is responsible for delivering returned goods to our specified warehouse.

Norde Floors does not collect returned goods from the customer’s address unless this has been agreed in writing in advance.

Returned goods must be properly packed and protected during transport. The customer is responsible for the condition of the goods until they reach our warehouse.

Refunds

Once the returned goods reach our warehouse, we will inspect their condition. If the goods meet our return conditions, the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed in writing.

Special Orders and Non-Standard Products

Products ordered specially for the customer, selected according to individual requirements, non-standard items, clearance items, or special-order products may not be returnable.

Before confirming such an order, we will inform the customer if the product falls under a special-order category.

Damaged or Incorrect Goods

If you receive damaged goods or goods that do not match your order, please contact us as soon as possible by email: norde.interior@gmail.com

Please provide:

• your order number or proof of purchase;

• a description of the issue;

• clear photos of the goods and packaging;

• a copy of the delivery document if the damage was noted at the time of delivery.

Each case is reviewed individually. After assessing the information provided, we will offer the most suitable solution.

Important Note Before Installation

Before installing the flooring, the customer or installer must check that the goods match the order, including colour, model, quantity, surface, and overall condition.

Once the flooring has been installed, it is considered to have been checked and accepted as suitable for installation.

Norde Floors is not responsible for additional installation, removal, or related costs if the goods were installed despite visible damage, colour differences, incorrect quantity, or other obvious issues that could have been identified before installation.

Contact Us

If you have any questions about delivery, returns, or refunds, please contact us:

Norde Floors
Email: norde.interior@gmail.com
Phone: +353 85 142 3174